Refund Policy
This policy explains how cancellations, returns, refunds, and delivery-related issues are handled at Knot Sincerely. Please review it carefully before placing your order.
Order Cancellation and Modification
Once an order has been placed, it cannot be modified or cancelled. Cancellations are not permitted since payment gateway fees, platform fees, and order preparation costs are incurred immediately upon checkout, irrespective of dispatch status. To ensure operational efficiency and maintain fair pricing for all customers, order cancellations and modifications cannot be accommodated.
We recommend reviewing all order details carefully before completing your purchase.
Order Accuracy
Customers are responsible for verifying all order details (product type, quantity, shipping address, phone number, etc.) before placing the order.
Damaged or Incorrect Products
If your package appears damaged or tampered with, please refuse delivery and WhatsApp images immediately to +91 98206 39464.
If you receive a wrong, defective, or damaged product:
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Notify us within 3 days of delivery
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Share a complete unpacking video (one continuous video from opening the parcel to identifying the issue)
A complete unpacking video is mandatory for investigation, refunds, replacements, and courier insurance claims. We may request additional information, supporting evidence, or documentation as required to investigate the case. Requests without the required unpacking video and supporting information cannot be processed.
Once reviewed, we will respond within 5 working days. If approved, store credit will be issued within 4–6 working days.
Return to Origin (RTO) Cases
If a package is returned to us due to any of the following reasons:
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Incorrect or incomplete address
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Invalid or unreachable phone number
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Recipient unavailable or not contactable
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Refusal to accept delivery
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OTP-verified cancellation
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Automated IVR calls not answered
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Requests for open-box delivery (this service is not offered)
In such cases, the customer may request reshipping of the order after paying the two-way shipping charges. (For orders marked as free shipping, actual shipping costs will be applicable.)
Additionally, a processing and packaging fee of ₹50 or 1% of the order value (whichever is higher) will be deducted before reshipping.
If the customer does not request reshipping or respond within 24 hours of notification, the order will be considered closed. No monetary refund will be provided.
Return Shipping Address
101, Tagore Avenue, West Avenue Road, Santacruz West, Mumbai - 400054